We're the plumbing partner your PMs actually want to ring. Photo job reports inside 24 hours, direct billing to the agency, 45-minute emergency response, and Vic minimum-standards compliance done properly — Melbourne CBD through bayside and the south-east, out to Warragul.
We didn't invent the wheel. We just decided to actually pick up the phone, write the report, and bill the agency — every time, without being chased.
Before-after photos, scope, parts used, and a plain-English summary — emailed to you within 24 hours of the visit. Forward straight to the owner.
The invoice lands in your trust account inbox — not in the tenant's lap. Quoted jobs over $500 are emailed for approval before we lift a spanner.
Burst, no hot water, sewer overflow, gas leak — on-call cover from Melbourne CBD through bayside and out to Warragul, with a real plumber answering the phone after hours.
Gas safety, electrical safety, water-tightness, WELS — we run the full standards check and quote rectification in one tidy report. No surprises at lease handover.
You ring Brendan or the office — not a national call-centre, not a triage bot. We reply to PM emails inside 2 business hours, every time.
Parts on the van for 90% of common calls. If we have to come back, you'll know exactly why, how long, and what it costs — before we leave site.
From a dripping tap to a full bathroom replumb. Maintenance, compliance, emergency, and project work — under one license, one invoice, one report format your owners will actually read.
Continuous flow, storage, electric, gas, heat pump. Repairs, swaps, compliance check, GPO sorted.
Annual gas safety check, type-A appliance servicing, leak investigation, certificate of compliance.
Thermal imaging, acoustic, dye and pressure-test. Find the leak before you knock through tile.
High-pressure jetting, CCTV camera survey, root-cut, drain replacement. Tree roots vs tenant — diagnosed properly.
Mixers, basins, toilets, showers, shower bases, kitchen taps, dishwasher connections — repair or replace.
Washers, cartridges, ceramic discs, full mixer swaps. WELS-rated parts and a tidy job.
Bursts, blockages, no hot water, sewer overflow. After-hours plumber on-call, real human on the phone.
Full 15-point Victorian rental check, fail items quoted, rectification scheduled — turnkey for new managements.
Routine inspection plumbing reports for VCAT, end-of-lease handover, condition reports with photo evidence.
The reason your PMs spend less time chasing plumbers when they work with us isn't magic — it's a workflow built around them, not around us.
Send through the property address, tenant name, and what's gone wrong. A real plumber reads it within 2 business hours and books in.
We coordinate access with the tenant directly. 90% of common faults are fixed first visit. Anything over $500 quoted to the agency before work starts.
Photo report and invoice land in your inbox within 24 hours — formatted so you can forward straight to the owner without re-writing it.
Urban Tide started because the property managers we worked for kept telling us the same thing: "You're the only ones who answer the phone, write the report, and bill us properly."
So we built the whole business around that. No call-centres, no offshore booking team, no $99-call-out-shock-and-quote-$2,000. Just a small Melbourne crew who treats your portfolio like our own.
Property managers, agency principals, and owners who've worked with us across the past decade.
The photo reports alone have changed how we handle maintenance. Owners stop second-guessing the invoice when they can see the before-and-after. We've moved most of our maintenance to Urban Tide.
Sunday night, hot water unit blown, tenant with a newborn. Brendan answered the phone, was there within an hour with a Bosch on the back of the ute, swapped it that night. That's why we keep them on speed-dial.
We bring Urban Tide in for every minimum-standards check on a new management. The rectification list is itemised properly, priced fairly, and we never get the "can we have another look" calls.
Up-front pricing on the 40+ jobs you deal with every week. Drop your email and we'll send the latest PDF — no follow-up sales call, just the rates.
Drop the details below or call the office. We'll come back with an SLA and a rate card within one business day.